Building Capacity, Building Community
To avoid unnecessary delays, ensure your invoices are compliant. Your invoice must have:
◦ Business Name
◦ Phone Number
◦ Email for remittances
◦ ABN
◦ Participant Name
◦ Participant NDIS Number
◦ Invoice Number
◦ Invoice Date
◦ Date of service provision
◦ Details of service provision (NDIS Support Item)
◦ Quantity and cost per unit of measure (i.e. per hour) and GST (if applicable)
◦ Bank details for payment (BSB and Account Number). Bpay and credit card payments are not available
Refer HERE for up-to-date NDIS information regarding invoicing
Contact our accounts team for further queries: 0460 35 77 16 or accounts@futureplan.net.au
Contact our accounts team for further queries: 0460 35 77 16 or accounts@futureplan.net.au
Great disability support providers work hard to make a positive and tangible difference in the lives of people living with disability. Small businesses play a significant role in the NDIS ecosystem (we're a small business too!) and we recognise how important it is to have reliable cashflow and positive relationships. As such, we commit to:
◦ Timely invoice payments (you can generally expect payment within 3-5 business days)
◦ Responsive and clear communication
◦ Respect and courtesy
◦ Follow up on enquiries and concerns
In order for us to deliver on our obligations...
Accurate invoices
To avoid unnecessary delays, ensure your invoices are compliant. Your invoice must have:
◦ Business Name
◦ Phone Number
◦ Email for remittances
◦ ABN
◦ Participant Name
◦ Participant NDIS Number
◦ Invoice Number
◦ Invoice Date
◦ Date of service provision
◦ Details of service provision (NDIS Support Item)
◦ Quantity and cost per unit of measure (i.e. per hour) and GST (if applicable)
◦ Bank details for payment (BSB and Account Number). Bpay and credit card payments are not available
Refer HERE for up-to-date NDIS information regarding invoicing
Contact our accounts team for further queries: 0460 35 77 16 or accounts@futureplan.net.au
Contact our accounts team for further queries: 0460 35 77 16 or accounts@futureplan.net.au
DOWNLOAD EXAMPLE INVOICE
Upload your invoice here
Coming soon!
Valid service agreements
Creating a Service Agreement with an NDIS participant is best practice, and reduces the possibility of any misunderstandings, that all parties understand the support being provided and how much a participant will be charged during the life of a plan. Your client will have a limited budget that can not be exceeded. Everyone should be clear on all details related to the support, to protect the participant and the provider. Service Agreements are generally the best way to do this. As a provider, it is your responsibility to create a Service Agreement and Schedule as a means of discussing and deciding on the mutual agreement with your client.
A valid Service Agreement should include, as a minimum:
◦ Details of the Provider and the Participant
◦ Service delivery dates (these must fall within the dates of the NDIS plan)
◦ Schedule of Supports with support description, costs (including any provider travel or transport costs), method of delivery, and total amount you intend to invoice for supports for the period of the agreement)
◦ Cancellation, Privacy and Dispute Resolution processes
Supplying a signed Service Agreement to the plan manager can support more efficient payment and enable us and the participant to track funds usage. In addition, we can quarantine the funds approved so that these are available to be drawn down when a valid invoice is received that reflects the support outlined.
Refer HERE for up-to-date NDIS information regarding Service Agreements
MORE INFORMATION ABOUT CREATING A SERVICE AGREEMENT
Upload your Service Agreement here
Coming soon!
Provider Handbook by Future Plan Management
Provider Resources
NDIS Provider Information
NDIS Support Calculator
Cairns Disability Network - Join today!
The Provider Collective - Cairns
Provider Training Modules by DSC
Tania Gomez Consulting (NDIS Audit and Compliance support)
NDIS Pricing Arrangements and Price Limits
National Disability Services (NDS) Membership
Coming soon!
Questions? We are here to help make this a smooth process for providers and participants.
Please reach out if we can assist.
The information above is provided as a guide only. Please consult your tax accountant, the NDIS website or other relevant government authorities for further information
- Winston Churchill
"We make a living by what we get, but we make a life by what we give."
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''Jodie is an amazing lady who understands NDIS and keeps up to date with all the changes. Fantastic communication and very professional. Will go above and beyond to help!''
- Katie, Support Coordinator
Don't just take our word for it!
Testimonials
"I’ve known Jodie since 2019 through my roles as an LAC, Support Coordinator, and NDIS Service Delivery Manager. Her knowledge of the NDIS is exceptional, and she consistently goes above and beyond for participants. Jodie is professional, reliable, and always ensures any issues are resolved quickly. I have full confidence in recommending Future Plan Management to others."
- Tahvy F
"We have had a fantastic experience with Jodie as our NDIS plan manager.
From the start, she has been professional, responsive and supportive. Jodie takes the stress out of managing invoices and budgets ensuring everything is processed accurately and promptly. Jodie is always available to answer my questions. Highly recommend Jodie for anyone looking for reliable and efficient NDIS plan management"
- Bernadette, Parent/Plan Nominee
"I have known Jodie in my role as nominee to my son's NDIS plan and as a Mum and a support worker myself for many years. What is needed most of all is to listen to your client, show compassion, respect, be reliable and professional. We definitely get all this, Jodie truly has a big heart. Thank you for caring for all the right reasons."
- Brigette, Parent/Plan Nominee/Support Worker
"Meeting Jodie was perfect timing. She is a walking Google when it comes to understanding the NDIS world, and her guidance gave me invaluable insight.
Months later, over coffee, she believed in my business idea, encouraged me, and generally shared her expertise. Jodie never hesitates to offer advice, making her an incredible asset to anyone who knows or works with her. If you have the chance to connect with Jodie, rest assured you're in capable hands. I highly recommend her!"
- Rona Bartlett, All At Once Consulting
Don't just take our word for it!
Testimonials
"I’ve known Jodie since 2019 through my roles as an LAC, Support Coordinator, and NDIS Service Delivery Manager. Her knowledge of the NDIS is exceptional, and she consistently goes above and beyond for participants. Jodie is professional, reliable, and always ensures any issues are resolved quickly. I have full confidence in recommending Future Plan Management to others."
- Tahvy F
"We have had a fantastic experience with Jodie as our NDIS plan manager.
From the start, she has been professional, responsive and supportive. Jodie takes the stress out of managing invoices and budgets ensuring everything is processed accurately and promptly. Jodie is always available to answer my questions. Highly recommend Jodie for anyone looking for reliable and efficient NDIS plan management"
- Bernadette,
Parent/Plan Nominee
"I have known Jodie in my role as nominee to my son's NDIS plan and as a Mum and a support worker myself for many years. What is needed most of all is to listen to your client, show compassion, respect, be reliable and professional. We definitely get all this, Jodie truly has a big heart. Thank you for caring for all the right reasons."
- Brigette, Parent/Plan Nominee/Support Worker
"Meeting Jodie was perfect timing. She is a walking Google when it comes to understanding the NDIS world, and her guidance gave me invaluable insight.
Months later, over coffee, she believed in my business idea, encouraged me, and generally shared her expertise. Jodie never hesitates to offer advice, making her an incredible asset to anyone who knows or works with her. If you have the chance to connect with Jodie, rest assured you're in capable hands. I highly recommend her!"
- Rona Bartlett,
All At Once Consulting
We acknowledge the Traditional Custodians of the lands where we work and live, the Tjapukai people of Far North Queensland. We recognise all Aboriginal and Torres Strait Islander people, for their diversity, culture and connections to the lands and waters of Australia and pay our respects to Elders, past and present.
We acknowledge and respect the unique choices and decisions made by all individuals, recognizing that every person's path is their own to choose. We honor the autonomy and self-determination of all people, celebrating the diversity of human experience and the freedom to make informed decisions that align with one's values, goals, and aspirations.
